Errors on my Vepple Performance Dashboard – Vepple

Introduction

The Vepple Performance Dashboard is a powerful tool that provides key insights into your user engagement and virtual experience performance. However, you may occasionally encounter issues related to quota limitations and concurrency thresholds. This article explains these constraints, their impact, and how you can manage them effectively.

Quota Limitations

Quota limitations refer to the maximum number of data requests that can be made within a specific time frame. These limits typically fall into two categories:

Daily Limits: Restrict the number of requests that can be made within a single day.
Monthly Limits: Restrict the number of requests over a longer period.

It is important to note that these limits are usually set to ensure optimal system performance and fair usage. However, most users will not encounter these restrictions under normal circumstances.

Concurrency Thresholds

Concurrency thresholds limit the number of simultaneous data requests from the same source. For instance, a system may only allow up to 10 concurrent requests at any given time. If the dashboard contains more than 10 charts pulling data simultaneously, you may encounter an error stating that the data set has been accessed too many times. This may occur if a number of people on your team are trying to access the dashboard at the same time or polling large amounts of data for example from a year or two back.

This does not mean the dashboard is broken it simply means the system is temporarily limiting requests to manage traffic efficiently.

What to Do If You Encounter an Error

If you experience a concurrency limit error, follow these steps:

Wait and Refresh – If you see a concurrency error, wait a few minutes and then refresh the page.
Reassure Your Team – Let your team know that this issue is self-resolving and does not indicate a larger problem with the dashboard. Check back in an hour or two. If this issue goes on for more than a day, please contact the Vepple Support team.

Preventing Future Occurrences

To reduce the chances of encountering this issue:

Optimise Dashboard Use – If the dashboard has multiple users accessing it simultaneously, consider spacing out usage to avoid concurrency limitations.

Conclusion

Encountering a concurrency error on the Vepple Performance Dashboard can be frustrating, but it is a temporary issue that resolves itself within a few minutes. If you come across this error, simply wait, refresh, and continue using the dashboard as usual. By understanding these limitations, you can ensure smooth and uninterrupted access to your valuable data insights.