Managing Users

Users can only be managed by users with the "Admin" role. If you think that you have the wrong level of permission on the CMS, please contact the site admin at your university or submit a ticket.

Adding a new user

• Log in to your CMS
• In the left sidebar, find and click on "Users"
• Click on "Add New User"
• Username (Required field): Choose a unique username for the new user. This cannot be changed later.
• Email (Required): Enter a valid email address. The new user will receive notifications and reset passwords using this email.
• First Name & Last Name (Optional but recommended): Fill in personal details if necessary.
• Language: This will always default to the site’s language settings. You can leave it as is.
• Click the "Generate Password" button. WordPress will create a strong password automatically. You can either use it as is or enter a custom password. 
• Copy this password and share it with the user you just created. They can always change this password later if they chose to on their profile. We strongly recommend using a secure password for maximum protection.
• Set User Role: Choose a role from the Role dropdown menu. A breakdown of roles/permissions is available on the Overview page.
• Be sure to check the Send User Notification such that they are alerted about their account.
• Click the "Add New User" button to finalise the process.

On completion of the subsequent form, they should receive an email from the system. If you don't see this email in your inbox, please check your spam/junk folders. If you're still facing issues, a site admin should be able to manually change your password. In the above situation, if the site admin has forgotten their password, please submit a support ticket.

We strongly recommend using a secure password for maximum protection.

A breakdown of roles/permissions is available on the Overview page.

What happens if a user forgets their password?

 Users can change their own password by clicking "Lost your password?" from the login screen, then following the on-screen instructions.

Changing a user's password

Users can change their own password from their profile page in the CMS. Alternatively, users with the "Admin" role can forcibly reset other users passwords from the Users tab.

Deleting a user 

Once logged into the CMS as an Admin, users can be deleted, in "Users" by selecting the 'Delete' option under the users name.  You will then be prompted to confirm what should happen to the content owned by the given user you are deleting - either deleting the content or attributing to another user (choosing from the drop down).  Our recommendation would be to not delete the content but to attribute it to another user.